Pink Murano Glass Polyhedron Tiered Chandelier

Customization Services

At SamuLighting, we understand that every
space is unique, and sometimes, ready-made designs might not meet your exact
vision. That’s why we proudly offer comprehensive customization services,
ensuring your lighting is tailored perfectly to your preferences and needs. Whether
it’s the size, color, style, or a completely original design, we’re here to
bring your ideas to life.

Custom Size, Color & Style

Custom Color

Found a chandelier or wall lamp design you love, but the color doesn’t
match your décor? No problem! We can customize the finish—whether you
prefer gold, chrome, matte black, or something unique—to harmonize
perfectly with your furniture and space.

Custom Size

Have specific dimensions in mind? Let us create lighting that fits
seamlessly into your room. Provide details such as width, depth, and
height (e.g., W 48” X D 10” X H 12”), and we’ll ensure it’s just right for
your space.

Custom Style

Love one of our existing designs but wish it came in a different style? We
can customize products within the same series to suit your aesthetic
preferences.

Custom Items From Your Imagination

If you have a unique vision not featured on our website, we encourage you
to share your ideas. Even a hand-drawn sketch is enough for our team to
understand your requirements and provide professional guidance.

How to Customize Your Design

Simply email us at  support@samulighting.com with
the following details:

Product Reference

Mention the SKU number or share the product link for reference.

Design Details

Include an image, concept, or drawing of the chandelier or lamp you want.

Color Preferences

Specify your desired color for the base or accents, such as gold, silver,
or black.

Dimensions

Provide detailed measurements (width, depth, and height) for the lighting
fixture. Unsure about the size? Share your room dimensions and ceiling
height, and we’ll help you select the perfect proportions.

Once we receive your details, our designers
will review your request and respond within 1-2 business days with a quote.
After confirming your order, we’ll email a customized invoice.

The Customization Process

Contact Us: Email  support@samulighting.com with
your customization request.

Share Your Design: Provide a
product link, image, or drawing, along with size and color preferences.

Make Payment: Confirm your order
and process the customization fee.

Receive Feedback: Our factory will
prepare a detailed drawing or plan for your approval.

Approve & Produce: Once
approved, production will begin.

Additional Information

Production Time: Customized items
require 8–10 weeks to produce and ship, with free standard shipping.
Expedited shipping is available for an additional fee.

Warranty: All customized products
are covered by a 2-year manufacturer warranty.

Return Policy: Please note that
customized items are not eligible for cancellation, return, or exchange.

Ready to bring your dream lighting to life?
Contact us today and let Samulighting create the perfect illumination for your
space.

Shipment and Delivery, Where are the items located?

We process orders between Monday and Friday. Orders will be processed within 5-10 business days of ordering and shipped the next day after the processing day.

Your order will be shipped directly from our factory in China. After shipment, a confirmation email with tracking information will be sent to you, allowing you to monitor the delivery status at any time.

Shipment and Delivery

We process orders between Monday and Friday. Orders will be processed within 5-10 business days of ordering and shipped the next day after the processing day.


Shipping options？
You can choose the shipping method according to your needs, we provide standard shipping, and express shipping.

What is standard shipping?
Standard shipping is free door to door, standard shipping we use ocean shipping + local UPS delivery. Orders using standard shipping typically arrive within 25-35 business days. You do not need to pay any additional fees for standard shipping, all orders can be shipped using standard shipping to our supported shipping destinations, (excluding second delivery failed shipping and return fees)

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.

What is fast shipping?

Fast Shipping: We typically use DHL for shipping. Orders are usually processed within 5-10 days, and delivery takes 12-18 business days. Oversized items cannot be shipped via fast shipping. For detailed shipping costs for expedited delivery, please refer to our Shipping Policy.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Returned product must be in its original package and in new/unused condition to qualify for any refund. If the product has been installed already, it can not be returned. Customized items are not eligible for return as well. 

If you wish to request a return or exchange, please contact us at support@samulighting.com to obtain an RMA (Return Merchandise Authorization) number before sending your package. Items sent back without prior authorization will not be accepted or processed.

Once your return request is approved, we will provide your RMA number along with the correct return shipping address and detailed packaging instructions on how and where to send your item.

Return Address (after approval):
Recipient: Zhang Lei
Room 301, Building 4, No. 80 Longxi Road, Jianghai District, Jiangmen City, China
Postal Code: 529040

To return a purchase, please follow the directions below.

Within 30 days after you receive the goods, if there is any manufacturer defect in the goods, please contact us immediately and take photos and videos for us to check. After verification, you may return full refund of any lighting equipment or related products, including the return freight you paid (the expedited freight will not be returned). 

NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.

If there is no manufacturer defect and you want to return the item for other reasons, you can still return it. However, since there is no manufacturer defect, you are responsible for the return shipping cost and must ensure that the product is sealed in the original packaging and in resalable condition. Once we receive the product and confirm that it is in resalable condition, we will issue the refund(the expedited freight will not be returned).

NOTE: If the return is not due to a manufacturer defect, customers are responsible for the return shipping cost.

Special order products or items that have been customized, converted or installed are not returnable.

If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items.
Please note that if the returned products are not packed in the original packaging, or the installed products have broken wires and loose crystals, we will charge you a replenishment fee.

Return Steps

Please follow the steps below to return any part of your order in accordance with our return policy.

1. Process Your Return

Before returning your package, please reply to your order confirmation email and specify which items you would like to return. Be sure to include the reason for the return and let us know whether you prefer a refund, a store credit, or a replacement item.

2. Packaging

Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.

3. Shipping

Before shipping, please take pictures of inside and outside of the packages as records to show that products are indeed in its original condition. We strongly suggest to have insurance just in case that package are damaged during the shipping process back to us.
For shipping, feel free to ship the product back to us with your choice of shipping carrier. (You do have to pay for the shipping first. If it is quality related issue, we will refund you the shipping cost once we confirm the issue.)
After ship it, please take a picture of the receipt along with the tracking number and send to us at support@samulighting.com.
Once we receive and inspect the return, we will issue the refund within 10 business days. We will send you an email confirmation as well once the return is completed.

Refunds

For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.

We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.

Cancellation of Order

Customized items are not eligible for cancellation. For non-customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a $50 processing fee will be charged. Once the product is shipped out, the order can not be canceled.

THE FOLLOWING TYPES OF ORDERS DO NOT QUALIFY FOR CANCELLATION, RETURN OR REFUND:

Products and Invoices Labeled 'Customized Invoice', 'Made to Order', or 'Final Sale' Special purchases, such as Inventory Sale Items, Discontinued Items, and Custom Quotes.

Address: 547 E Locust Ave, Fresno, CA 93720, United States

Phone No: (810)6660767

Email: support@samulighting.com

We want our customers to feel secure when shopping with us online. That is why we have implemented strict measures to protect your personal and payment information from unauthorized access.

Our website uses the latest encryption technologies to ensure that all data is transmitted securely. In addition, we have implemented robust fraud prevention systems that monitor all transactions for suspicious activity. Should any issue arise, our dedicated customer support team is available to assist you. We are committed to providing a safe and enjoyable shopping experience for all of our customers.

Payment: Currently, We Accept PayPal payment, VISA, MasterCard, American Express, JCB, Discover, and Diners Club.

Website security

In today's digital age, online security is of utmost importance. The internet is filled with malicious actors looking to exploit vulnerabilities in websites and steal sensitive information. As such, it is imperative that website owners take steps to ensure the safety and security of their users.

One way to achieve this is through the use of secure encryption protocols such as SSL/TLS. These protocols are designed to encrypt data transmitted between a user's browser and the website's server, making it virtually impossible for anyone to intercept or read the data.

At our website, we understand the importance of online security and have taken steps to ensure that our users' information is protected. We have implemented SSL/TLS protocols, which means that all data transmitted between our server and your browser is encrypted and secure.

This not only provides peace of mind for our users, but it also helps to build trust and confidence in our website. By using SSL/TLS, we are demonstrating our commitment to online security and ensuring that our users' data is protected.

Payment Security

We use PayPal to keep your payment safe, PayPal is a well-known online payment processing platform.

Secure transmission: PayPal uses 256-bit SSL/TLS encryption technology to ensure the security of data transmission, ensuring that customers' personal information and payment information will not be obtained by unauthorized third parties.

Account security: PayPal provides a variety of security measures to protect the security of user accounts, including password protection, two-step verification, risk detection, etc., to prevent fraud and account theft risks.

Compensation plan: PayPal provides a compensation plan to protect the interests of customers in the event of transaction disputes and fraud. If a customer makes a purchase on PayPal that is fraudulent, PayPal will refund all payments.

Global regulatory certification: PayPal has obtained multiple international payment regulatory certifications, including the EU's PSD2 certification, Australia's AUSTRAC certification, etc., ensuring PayPal's global legality and compliance.

PayPal ensures the security of payment through various measures such as secure transmission, account security, compensation plan and global regulatory certification, providing merchants and customers with reliable online payment services

We also secure your payments with Oceanpayment, a well-known online payment processing platform.

Oceanpayment has PCI DSS LEVEL 1, the highest level of security certification in the global financial industry, and is certified as a service provider or acquirer by Visa, MasterCard, American Express, Discover, UnionPay International, JCB, etc., and is certified by Google Pay and Apple Pay PSPs. It is a global digital A FinTech company with full licenses for payment technology and business qualifications.

Last updated: January 27, 2026