Shipping policy

Last updated: September 14, 2026

Where your light is made — and shipped from

Every Samu Lighting fixture is made to order at our workshop in Asia. We do not mass-stock inventory; your piece is assembled, quality-checked and packed for you. Orders are prepared for dispatch within 5–10 business days.

Shipping to the United States — Free

Standard shipping is free to all 48 contiguous U.S. states. Because your order travels internationally, please allow 24–30 business days in transit after dispatch. This includes the international line-haul, U.S. customs clearance (handled entirely by us — no duties or surprise fees for you), and final-mile delivery by carriers such as FedEx, UPS or USPS. Cross-border logistics is operated with established international partners (e.g. 4PX, Yanwen).

Expedited shipping is available at checkout: 11–13 business days in transit.

Other destinations

Canada — Standard: 5–10 days preparation, 24–30 business days transit; Express: 11–13 business days
Australia, United Arab Emirates, United Kingdom — Free shipping, 24–30 business days transit

Tracking

You will receive a tracking number by email once your order ships. Track any time at Track Your Order. Tracking may take 2–3 days to activate after dispatch.

Arrived damaged?

Please inspect your fixture on arrival. If anything is damaged or missing, contact support@samulighting.com within 5 days of delivery with photos (or a short video) of the item and packaging. We will send replacement parts or a full replacement at no cost — in most cases without requiring a return.