Last updated: September 14, 2026
30-day returns
You may return most items within 30 days of delivery for a refund. Items must be uninstalled, in new condition and in the original packaging. There is no restocking fee.
What cannot be returned
- Fixtures that have been installed or hard-wired
- Customized or made-to-measure orders
How returns work — please read before buying
We are an online retailer and our fixtures are made and dispatched from our workshop in Asia. Returns are shipped back internationally to our Asia fulfillment center — we do not operate U.S. return facilities. For non-quality returns (change of mind, wrong style, etc.), return shipping is paid by the customer and international rates can be significant for large fixtures. We want you to know this up front.
To start a return, email support@samulighting.com with your order number. We will issue a return authorization and the exact return address. Refunds are issued to your original payment method within 5–10 business days of the return passing inspection.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, contact us within 5 days of delivery with photos or a short video of the item and packaging. We will make it right at no cost to you — replacement parts, a full replacement, or a refund. In most cases no return shipment is required.
Order cancellation
Orders can be cancelled free of charge within 24 hours of purchase. After production begins, a cancellation may be subject to a fee; once shipped, the standard return policy applies.
Questions
Email support@samulighting.com — we reply within one business day.
Warranty
All lighting fixtures are covered by a 730-day warranty against manufacturing defects, starting from the date of delivery. The warranty does not cover bulbs, normal wear, damage from improper installation or misuse, or products modified after delivery. To make a claim, email us at support@samulighting.com with your order number and photos of the issue; we will repair, replace or refund the affected part or product.
